Privacy Policy

This Privacy Policy explains how AmbassCo, Inc., operating as Social Glass (“Social Glass,” “we,” “us,” or “our”), collects, uses and discloses personal information through our websites, applications and research services (the “Services”). It covers Tastemakers, client users and others whose information we process.

1. Information we collect

We collect information you provide, information about your use of the Services, and information from public sources, research clients, integrations and service providers. This may include:

• Account and contact information, such as name, email, phone number and account identifiers.
• Profile, eligibility and demographic information, such as age, location, gender, ethnicity, interests, education and occupation.
• Research contributions, including responses, comments, social-content links, media and records from platform exports.
• Social-platform content and activity, including interactions, connections, searches, interests and transaction-related activity.
• Payment, reward and tax information.
• Communications, support requests, device information, IP addresses, usage events and diagnostic records.

Some information, including contributions and inferences, may reveal sensitive characteristics such as race or ethnicity, religion, health, gender identity or sexual orientation. We collect and use sensitive information subject to applicable legal requirements, including consent where required. Forms and opportunities identify required information.

Platform exports may contain selected activity records and source files that we retain and process for research. Available categories depend on the platform and collection method. Information from public sources can concern people who do not have an account with us.

We use cookies and similar technologies for functionality, authentication, analytics and reliability. Analytics and monitoring may include session replay and information displayed or recorded during use of the Services.

2. How we use information

We use information to:

• Operate and secure the Services, manage accounts and provide support.
• Assess eligibility, match Tastemakers with opportunities, administer participation and arrange compensation.
• Conduct research, analyze contributions and social activity, and create reports, dashboards and other research products.
• Develop, train, evaluate and improve our Services, research methods, analytical tools, models and technologies.
• Communicate with users and administer privacy choices.
• Prevent fraud, comply with law and enforce agreements.

We may combine information from these sources and derive and update profiles and inferences about interests, preferences, characteristics and behavior for these purposes. We use automated tools, including AI, as well as human analysis. Inferences may be incomplete or inaccurate.

3. How we disclose information

Research clients

We provide research clients and authorized users with relevant contributions, profile information, inferences and findings. Research may include individual-level information as well as combined or aggregate findings, and may support multiple clients. Access and use remain subject to applicable permissions, agreements and collection-specific restrictions.

Research information is not necessarily anonymous. Public or promotional disclosure of personal information remains subject to applicable law and required permissions.

Service providers and integrations

We use providers for hosting, storage, authentication, analytics, research processing, AI, search, communications, payments and other operations. They receive information needed to provide their services, including developing or operating tools and models for Social Glass, subject to applicable agreements and legal requirements. Providers may retain service records and copies under those agreements.

Information shared with an external service at your direction is also subject to that service's privacy practices. Authorized sharing or publication through the Services may make selected information available outside a private workspace.

Mobile information and SMS consent

Regardless of the other disclosures described in this policy, we do not sell or share mobile phone numbers, SMS opt-in data or SMS consent with third parties, affiliates or lead generators for marketing or promotional purposes. Service providers may process this information on our behalf to support authentication, messaging and customer service. SMS consent does not authorize another business to send its own messages.

Other disclosures

We may disclose information to comply with law, respond to lawful requests, protect rights and safety, prevent abuse or resolve legal claims. We may also disclose or transfer information in connection with a proposed or completed financing, merger, acquisition, restructuring, bankruptcy, sale of assets or similar business transaction, subject to applicable law and continuing privacy obligations, or at your direction or with required permission.

4. Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, taking account of the information's nature, ongoing research and service needs, applicable agreements and legal obligations.

Retention periods may differ for account information, research records, source files, payment records, logs and backups. We may retain records needed to fulfill payment obligations, comply with law, prevent fraud or resolve disputes. We may retain aggregate or de-identified research where permitted by law and agreement.

5. Your choices and requests

Contact team@socialglass.ai to request access, correction, deletion or a copy of your information, withdraw a permission or raise a privacy concern.

Depending on applicable law, you may also have rights to object to or restrict processing, opt out of certain uses or disclosures, limit use of sensitive information, or appeal a decision. We handle requests and any applicable protections against discrimination in accordance with law.

We may verify your identity and authority as appropriate. Some information may be retained under a legal exception. A client may need to participate in responding where it controls the relevant information.

Communications and participation

Reply STOP to stop texts. Message frequency varies; message and data rates may apply. Follow any unsubscribe instructions in our marketing emails, or contact us to stop receiving them. We may continue necessary account, payment, security or legal communications where permitted.

Participation in research opportunities is voluntary. An opportunity states its reward, qualifying work and deadlines. You may decline an opportunity or stop future participation. We provide additional incentive notices or obtain consent where required.

Browser settings can limit cookies and similar storage, which may affect functionality. Our Services do not currently change their behavior in response to browser Do Not Track signals. Third-party services integrated with our Services may collect information about your activity over time and across different websites or online services, subject to their own privacy practices. Contact us to exercise applicable tracking-related choices.

6. Age eligibility

Our Tastemaker service is for people aged 13 or older who meet the age and eligibility requirements applicable to their location and opportunity. Higher minimum ages may apply. We do not offer participation to children under 13.

Contact team@socialglass.ai if you believe a child under 13 has provided information through participant registration or participation. We will take steps required by applicable law.

7. Security and processing locations

We use administrative, technical and organizational safeguards designed to protect information. No system is completely secure.

We and our providers may process information in the United States and other countries, subject to safeguards required by applicable law and agreements.

8. Changes and contact

We will post revisions and update the revision date. We provide additional notice and obtain consent for changes where required by law. Changes do not override applicable restrictions on previously collected information.

For privacy questions, contact AmbassCo, Inc., operating as Social Glass, at team@socialglass.ai.