Terms of Service

These Terms of Service (“Agreement”) are between you and AmbassCo, Inc., operating as Social Glass (“Social Glass,” “we,” “us,” or “our”). They govern access to and use of our websites, applications, research network and related services (the “Services”).

People who contribute to research are “Tastemakers” or “Participants.” Companies or groups receiving research are “Researchers.” Research opportunities, including surveys, submissions and platform-export opportunities, may be referred to as “Projects.”

By accepting these terms, you agree to this Agreement. Sections 2–4 apply to Tastemaker participation; Section 17 applies to organizations and other customers using client services (“Clients”). The remaining sections apply as relevant to your use. If you act for an organization, you represent that you are authorized to bind it. A separate signed customer agreement controls over conflicting provisions of this Agreement for the services it covers. Nothing in this Agreement overrides rights that cannot lawfully be waived.

Please read our Privacy Policy for information about collection, use, disclosure, retention and privacy requests.

Important: the dispute-resolution sections below require individual arbitration and waive class-action rights, subject to applicable law and the stated exceptions.

1. Accounts and authorized access

Provide accurate account information, keep it current, protect your credentials and report suspected unauthorized access to team@socialglass.ai. Access only the organizations, records and actions for which you have permission.

You are responsible for activity you authorize through your account. Third-party services you use have their own terms and privacy practices.

2. Participation and Project terms

Participation is voluntary. You may decline opportunities, choose when and how to participate subject to an accepted opportunity’s requirements, and work with others. There are no required hours or exclusivity. Compensation is for qualifying participation, not time worked. Applying or completing a screener does not guarantee selection or compensation. An opportunity will state whether screening or participation is paid.

These participation provisions do not govern separately commissioned work or ongoing service engagements, which require separate agreements.

A Project or export opportunity may have eligibility requirements, instructions, confidentiality obligations, deadlines and compensation conditions (“Additional Terms”). We will present them with the opportunity or before you accept the relevant work. If you accept, you agree to its disclosed requirements. Additional Terms supplement this Agreement; any exception must be expressly identified and agreed to by the affected parties.

Tastemakers must reside in the United States, be at least 13 years old and meet any higher minimum age or other eligibility requirements that apply to their location or an opportunity. Participation is available only where permitted by law. Do not provide a false age or location.

Profile and screening questions may ask for contact details, age or birthdate, location, interests, demographic information and research responses. Each form or opportunity identifies its required fields. We use this information for registration, eligibility, matching, administration and research as described in the Privacy Policy. Keep information needed for participation and payment current, and do not create multiple participant profiles without permission.

A Researcher may set Project requirements and enter into a separate agreement with you. Review those terms before participating. We do not guarantee selection, every Researcher's statement or transactions outside our control. This does not remove obligations Social Glass has undertaken, including compensation we have determined is owed.

3. Contributions, ownership and research use

“Contributions” means material you provide through research participation, including survey and screening responses, comments, media, social-content links and platform exports. Contributions to a Project may also be called “Project Entries.”

You retain intellectual-property rights you own in your Contributions unless you separately agree to an express assignment for specifically commissioned work. Submitting personal information does not transfer ownership of it to Social Glass or a Researcher.

To the extent you have the rights to do so, you grant Social Glass a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, reproduce, adapt, combine, analyze, display, distribute and otherwise use your Contributions to conduct research; develop and provide insights, products and services; and develop, train, evaluate and improve our analytical tools, models and technologies. This includes research across clients, incorporating Contributions into deliverables, and use by providers working for us and authorized research clients. This license remains subject to the Privacy Policy, applicable law, confidentiality obligations and any restrictions disclosed for the collection or opportunity. It does not waive privacy rights or override requirements for consent. Retention and privacy requests are governed by the Privacy Policy and applicable law.

A link or export containing third-party social content does not transfer that third party's rights. Do not claim to own another person's content. Analysis and delivery of third-party material remain subject to applicable rights and restrictions.

Confidentiality

Keep nonpublic client materials and research instructions confidential when they are identified as confidential for an opportunity. Any additional confidentiality period for commissioned work must be disclosed in its terms. This requirement does not impose a blanket ban on retaining your own submissions or discussing public social content.

Nothing in this Agreement limits your right to consult an attorney, report concerns to a government agency, participate in an investigation or exercise other rights that cannot lawfully be waived.

Public and promotional use

Researchers may use research deliverables within the rights and restrictions applicable to the Services and opportunity. Any public or promotional use of your personal information remains subject to applicable law and required permissions.

Stated compensation covers the agreed work and uses. Any different compensation or separately commissioned use must be stated in the applicable terms.

4. Fees, rewards and taxes

There is no fee to join the participant network or participate in a research opportunity.

Rewards and payment

The opportunity specifies the reward, qualifying work and deadlines. We may decline compensation for work that does not meet the disclosed requirements.

Payment follows verification of qualifying participation and is not necessarily immediate. Once Social Glass determines compensation is owed, missing payment details, an SMS opt-out or the end of a Project does not by itself cancel that obligation.

Payment may require valid payment-provider details, tax information and compliance with the provider's eligibility requirements.

Contact team@socialglass.ai promptly about payment concerns. Please raise a dispute within 90 days of the Project close date or notice that payment is forthcoming so we can investigate while records are available. This request does not shorten a legal deadline or waive a right protected by law.

Taxes and relationship to Social Glass

You are responsible for taxes and other legal requirements applicable to compensation you receive. Social Glass or its payment providers may require address, identity or tax information and report compensation to tax authorities as required by law.

This Agreement does not create an agency, franchise, partnership, joint venture or employment relationship with Social Glass or a Researcher. Research participation is intended to be independent rather than employment. Your legal status and any rights arising from it are determined by applicable law.

5. Responsible use and third-party content

Do not:

• Interfere with the Services, bypass access controls or security restrictions, or upload malicious code or spam.
• Collect or disclose another person's private information without authority.
• Submit unlawful material or material that violates privacy, confidentiality or intellectual-property rights.
• Knowingly submit false or misleading information.
• Sell, reproduce, distribute, modify, publicly display or perform, or create derivative works from the Services or confidential Project materials without permission.

These restrictions do not override permitted research uses, your rights in your own Contributions or rights that cannot lawfully be waived. Obtain the rights and permissions needed for original photos, recordings or other material involving another person. Linking to public social content does not give you ownership or unrestricted reuse rights.

We may analyze, moderate or remove material. We do not verify every submission or guarantee the accuracy or safety of third-party content. Compensation depends on the opportunity's requirements, not on a contribution simply appearing in the Services.

Links to external sites do not imply endorsement. We do not control their availability, accuracy, content or products, and, to the extent permitted by law, are not responsible for losses arising from their use.

6. AI-assisted features and feedback

We may use AI for research analysis, matching, search, summaries, support and other authorized workflows. Results can be inaccurate, incomplete or misleading. Review them before relying on them, especially for consequential decisions. AI output does not establish ownership of third-party content or remove privacy, confidentiality or permission requirements.

If you give us feedback about the Services, you allow us to use rights you own in that feedback to improve the Services without separate compensation. This permission does not override privacy rights or authorize unrelated use of personal information.

7. Copyright complaints

Send copyright complaints to team@socialglass.ai with:

• A physical or electronic signature of someone authorized to act for the copyright owner.
• Identification of the copyrighted work, or a representative list if multiple works are involved.
• Identification and location of the disputed material, including information sufficient for us to find it.
• Your address, telephone number and email address.
• A statement that you have a good-faith belief the use is not authorized by the owner, its agent or the law.
• A statement that the notice is accurate and, under penalty of perjury, that you are authorized to act for the owner.

We may remove or restrict disputed material and request additional information. This complaint process does not expand rights in third-party content.

8. Text messages and other communications

We communicate about accounts, opportunities, research tasks, deadlines, support and payments through the channels used for the service or opportunity.

Text messages require the applicable consent. Message frequency varies; message and data rates may apply. Reply STOP to stop texts or contact team@socialglass.ai for help.

Some opportunities require text communications. Opting out may affect participation in those opportunities but does not cancel compensation already determined to be owed.

See our Privacy Policy for account and privacy requests. Accepting these terms does not replace required SMS consent.

Send notices under this Agreement to the same address, identifying the account, organization or opportunity involved. Notices are effective when received unless a separate signed agreement specifies otherwise.

9. Suspension, termination and retained records

This Agreement takes effect when you accept it electronically and continues until you or we terminate it by notifying the other party.

We may warn you, suspend access or end participation, including for a breach of these terms or Additional Terms, false or misleading information, conduct that creates legal risk, or conduct contrary to a Project's interests. We may otherwise end participation to the extent permitted by law. Do not continue participating while suspended or after termination.

You may lose access to submitted material when participation ends. We may delete material, subject to the Privacy Policy, applicable agreements and law. Ending participation or access does not automatically erase retained records or cancel compensation already determined to be owed.

Provisions intended to continue after termination survive, including applicable licenses, confidentiality obligations, payment obligations, warranty disclaimers, liability limits, indemnity and dispute resolution. Their continued application remains subject to the Privacy Policy and applicable law.

10. Dispute resolution and arbitration

Arbitration generally replaces a court trial before a judge or jury. Please read this section and the class-action waiver below.

First contact team@socialglass.ai so we can try to resolve the dispute. This does not prevent a timely filing needed to preserve your rights.

To the extent permitted by law, you and Social Glass agree to resolve disputes arising out of or relating to this Agreement by binding arbitration before one neutral arbitrator administered by JAMS under its Streamlined Arbitration Rules and Procedures. This includes disputes about breach, termination, enforcement, interpretation or validity, and the scope or applicability of the agreement to arbitrate, except where applicable law requires a court to decide.

Arbitration will take place in San Francisco, California, unless applicable rules or law require another location or arrangement. Either party may seek provisional remedies from a court with jurisdiction to support arbitration. A court with jurisdiction may enter judgment on the award.

Where JAMS's Consumer Minimum Standards apply, they control conflicting terms in this Agreement. Either party may bring an eligible individual claim in small claims court. Applicable legal remedies remain available; the location must not prevent access to arbitration; and the consumer pays no more than the filing fee allowed by those standards, with Social Glass paying the remaining required arbitration costs. The standards also govern arbitrator selection, exchange of relevant information and the written award. Nothing in this section waives rights or remedies that cannot lawfully be waived.

11. Class-action waiver

To the extent permitted by law, you and Social Glass agree to bring claims individually, rather than as part of a class, consolidated or representative proceeding, and not to participate in such proceedings brought by a third party.

If a court or arbitrator finds this waiver unenforceable and allows a claim to proceed on a class basis, that claim must proceed in a court with jurisdiction in San Mateo County, California, or the federal court serving that county, to the extent permitted by law.

12. Warranty disclaimer

To the extent permitted by law, the Services and their content are provided “as is” and “as available,” without express or implied warranties. These include warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, whether arising by statute, course of dealing or trade usage.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, these exclusions apply only to the extent allowed.

13. Limitation of liability

To the extent permitted by law, Social Glass and Researchers offering Projects exclude liability for special, incidental, consequential, exemplary, punitive and indirect damages, including lost profits, arising from this Agreement, even if advised of the possibility or the loss was foreseeable.

In any case, the total aggregate liability of Social Glass or an applicable Researcher to you arising from this Agreement or use of the Services is limited to the greater of: (a) compensation paid to you in the 12 months before the claim arose; or (b) $100.

These exclusions and limits do not apply to our intentional misconduct or gross negligence, cancel compensation already determined to be owed, or limit rights or remedies protected from waiver by law. Some jurisdictions do not allow certain exclusions or limits, so these provisions apply only to the extent permitted.

14. Indemnity

To the extent permitted by law, you agree to defend, indemnify and hold harmless Social Glass, its officers, directors, affiliates, partners, employees and agents, and applicable Researchers, against third-party claims, losses, costs, damages and liabilities, including attorneys' fees, related to:

• Your participation in Projects.
• Contract or other claims made by Researchers with whom you conducted business through Projects.
• Your breach of this Agreement or Additional Terms.
• The tax treatment of payments you receive.
• Bodily injury, death or damage to tangible property caused directly or indirectly by your poor judgment, unlawful conduct, negligence or intentional acts or omissions.

This obligation is conditioned on our notifying you in writing, cooperating with the defense or settlement, and allowing you to control it. We may participate through our own counsel at our expense. We may report wrongdoing to the appropriate authorities. This section does not shift fees or impose obligations where prohibited by applicable law or the consumer-arbitration protections above.

15. Other terms

Trade restrictions and use outside the United States

Comply with applicable export-control and sanctions laws. Do not use, export or provide access to the Services where doing so would violate those laws, including restrictions on particular persons, destinations or uses.

Social Glass operates from the United States and does not represent that every service or opportunity is available elsewhere. You are responsible for applicable laws where you use the Services. Participant eligibility remains subject to Section 2.

Assignment, waiver and the entire agreement

You may not transfer your account or assign or delegate rights or obligations under this Agreement without our written permission. We may assign this Agreement.

A waiver of our rights must be in writing and signed by an authorized representative. A delay in enforcing a provision is not a waiver.

Subject to the customer-agreement and Additional Terms provisions above, this Agreement and applicable onboarding agreements are the entire agreement on their subject matter and replace prior agreements on that subject. If a provision is invalid, the remaining provisions remain effective, subject to applicable law. Headings are for reference.

Neither party is responsible for a failure or delay caused by circumstances beyond its reasonable control, and the performance period is extended by that delay, to the extent permitted by law.

Researchers are intended third-party beneficiaries of obligations that apply to them under this Agreement and may enforce those obligations directly.

Changes to these terms

We will notify you of material changes through the Services, email or another appropriate channel and obtain additional agreement or consent where required. A revision does not by itself authorize a materially different use of previously collected personal information.

16. Contact and California consumer notice

Social Glass is operated by AmbassCo, Inc. Email team@socialglass.ai for support, payment questions, privacy requests, notices under these terms and copyright complaints.

California residents may contact the California Department of Consumer Affairs, Consumer Information Center, at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

17. Client services

This section provides the baseline terms for client accounts, including accounts without a separate signed customer agreement.

Access and permitted use

Subject to this Agreement and the applicable plan or order, we grant Clients a non-exclusive right to access the Services and use research deliverables for their business research and decision-making. Clients are responsible for their authorized users and for obtaining authority to provide any information or materials they submit.

Clients retain rights they own in materials they provide. They grant us the rights needed to provide the agreed services and process those materials as described in the Privacy Policy and applicable agreements. Client-specific confidentiality and data-use restrictions continue to apply.

Social Glass and its licensors retain rights in the Services, underlying tools, models, methods and materials. Access does not transfer ownership or grant rights in third-party content beyond those we are authorized to provide.

Clients may share deliverables within their organization and with advisers acting for them, subject to confidentiality and applicable restrictions. Resale, sublicensing access, public distribution or other uses beyond the applicable plan or order require our permission. Clients must not attempt to identify people represented without identifying details, contact Tastemakers using research data without authorization, or use information unlawfully or beyond the permissions under which it was provided.

Fees and service terms

Any fees, usage limits, service period, renewal, cancellation and refund terms will be stated in the applicable plan, order or customer agreement. Clients agree to pay those fees and applicable taxes. We do not impose a paid subscription or automatic renewal merely through acceptance of these Terms.

We may suspend or end client access for nonpayment, breach, misuse or material security or legal risk. Termination does not cancel accrued payment obligations. Any prepaid service commitments, cancellation rights and refunds remain governed by the applicable plan, order or agreement and law.

Client disputes and liability

Unless a separate signed customer agreement provides otherwise, the dispute-resolution, warranty and liability provisions above apply to Clients. For a claim arising from client services, the liability cap in Section 13 is the greater of $100 or the fees the Client paid Social Glass for the services giving rise to the claim in the preceding 12 months. The exceptions in Section 13 continue to apply.

For Clients, Section 14 applies to third-party claims arising from their breach of this Agreement, unlawful use of the Services or materials they provide in violation of another person's rights; its defense procedures and legal limitations remain applicable.